Refund process for tickets acquired for LaLiga games at Mestalla

Due to circumstances deriving from the COVID-19 crisis and following the directions of the health authorities, the CSD and LaLiga, in the event that the competition restarts, the remaining games in the 2019/20 season will take place behind closed doors. For this reason, Valencia CF will provide refunds for the tickets purchased for these games.

Information on the returns procedure for tickets purchased for LaLiga games at Mestalla:  

WHICH GAMES ARE AFFECTED?

                Valencia CF vs. Levante UD

                Valencia CF vs. CA Osasuna

                Valencia CF vs. Athletic Club

                Valencia CF vs. Real Valladolid

                Valencia CF vs. RCD Espanyol

REFUNDS ON TICKETS PURCHASED ONLINE:

For those who purchased their ticket via official website www.valenciacf.com, Valencia CF will refund the amount paid via the same payment method used for the transaction, without further action required by the customer.

REFUNDS FOR TICKETS PURCHASED AT THE TICKET OFFICE AND VCF MEGASTORE:

Step 1. Request appointment:

From May 28th to June 3rd, those who purchased tickets for one of the LaLiga games at Mestalla still to be held should call +34 963937126 to organise an appointment to proceed with the refund.

The hours for appointment organisation are Monday-Friday, 9am-2pm and 3pm-6pm.

Step 2. Place and date for refund:

June 4th-12th, with the interested party attending on the date and time previously agreed.

Refunds on tickets will only be made at the Mestalla Ticket Office, even if the tickets were purchased at the VCF Megastore.

Step 3. What documentation should I present at the Mestalla Ticket Office?

 It is essential to present the acquired tickets and proof of identity.

Additional information to take into account:

For safety reasons, we request that all those involved should attend at the day and time specified for their appointment, maintaining social distancing at all times.